Rosland Capital Customer Reviews

At Rosland Capital, we pride ourselves on our ability to deliver high quality customer service. We work hard to educate our customers on the potential value of gold. Our specialists strive to understand each customer’s unique situation so that we can help them feel confident in their choices. Our customers want and deserve good service, whether it’s from a small local gold dealer or a national seller like Rosland. As such, it is critically important to us that we build and continue to foster a relationship with all of our customers, as you’ll see in the reviews below.

Below, you'll see a selection of reviews from satisfied Rosland Capital customers, with links to many more on our Reach150 site. Naturally we're proud of these reviews, our A+ rating from the Better Business Bureau, and our AAA rating from the Business Consumer Alliance. However, no organization is perfect, and we take any complaints very seriously – if you have any issues you'd like to discuss, please email our Chief Compliance Officer at services@roslandcapital.com or call us toll-free at 1-800-967-5151 and we'll do what we can to help.

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• Business Consumer Alliance
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Established in 2008, Rosland Capital has helped many thousands of customers seeking to diversify their assets by acquiring gold and silver. Rosland has earned an "A+" rating from the Better Business Bureau and a AAA rating from the Business Consumer Alliance, reflecting the company's dedication to customer service. You can read customer reviews of our dedicated precious metals specialists on sites like Reach150.

Headquartered in Los Angeles, Rosland also has affiliated offices in London, Hong Kong, and Munich, Germany. Rosland is proud to have forged relationships with well-known bodies including the British Museum, Formula 1®, the International Tennis Federation, and the PGA TOUR®, enabling Rosland to offer its customers unique coin collections under these exclusive multi-country licenses in addition to its other precious metals products.

In the opinion of Rosland Capital, scams may arise in the context of grading. Grading is always somewhat subjective, but some companies will do their grading in-house or through one of the less reputable grading services. Others, as the FTC warns, create counterfeit grading documents or place lower grade coins in cases labeled with a higher grade. You’ll want to know that what you buy has been graded by the Professional Coin Grading Service (PCGS) or the Numismatic Guaranty Service (NGC). Each coin they grade has a serial number so you check its authenticity, if you have any doubts, and they come in sonically-sealed, tamper-proof containers or "slabs."

Rosland Capital recommends doing your research to help avoid scams. The most important thing is to make sure you’re dealing with a reputable company that is dedicated to customer service.

Always ask for a full written Customer Agreement. Rosland Capital will not consider you a customer, or process your order, until we have your signed Customer Agreement - neither side wants any uncertainty in an important transaction like the purchase of gold. You should read the Customer Agreement thoroughly and if you have any questions, ask your Rosland Account Representative.

Be clear about any fees or commissions that you’ll be paying - different companies have different practices.

Make sure you get a company’s return policy, and make sure you understand whether fees or commissions will be charged if you sell back to the company you’re buying from.

If you’re not taking delivery of your precious metals, with an IRA transaction for example, make sure you know the arrangements for custodianship of the metals.

Research spot prices and wholesale prices. As an individual buyer you won’t be paying either spot or wholesale prices - that’s how dealers make a living - but they’re a useful point of reference.

You’ll want to understand whether you’re buying bullion, whose value is driven by its metal content, or "numismatic" coins that, as the FTC puts it, "have a market value that exceeds their face value or their metal content".

Consider the tax implications of what you’re doing. Coin sellers are not typically able to give tax advice, so make sure you understand the issues.

You will want to find a firm that has a good track record and accreditations from reputable organizations such as the Better Business Bureau and the Business Consumer Alliance. Look for a precious metals firm that has been in business for a solid amount of time. Be wary of “start-up” precious metals companies. These are not always easy to spot; however, you can find information on the website that will give you insight into how long they have been in business and the types of information they can provide. In addition, look for a firm that cares about keeping you informed by offering an information-based website that reflects their understanding of what you will need to know as a purchaser of precious metals.

Rosland Capital does not store precious metals. Many Rosland customers choose home delivery of their purchases, but some nominate secure facilities of their own choosing to which Rosland can arrange delivery. A frequent choice is the Delaware Depository, also referred to as DDSC, which describes itself as "the largest precious metals depository located outside New York City”. Home storage is not an option for precious metals held in an IRA.

Yes. Rosland only deals with physical gold, not ETFs or other digital formats. The gold Rosland sells is delivered to customers, or if customers prefer, sent to a secure storage facility. In the case of gold or other precious metals sold for inclusion in precious metal IRAs, these are all held for customers at secured facilities.

We feel it's important to clearly state that Rosland does not provide investment advice, financial advice, retirement planning advice or tax advice. Rosland sells physical precious metals to its customers, nothing more. Those customers have a designated sales representative who takes care of their precious metals needs. The representative is available to discuss present values and their relationship to historical prices. Any customer needing help with this is welcome to contact Rosland by emailing services@roslandcapital.com.

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